Customer Service Representative

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VIVE Collision is Growing and We Want to Invest in You!

We are disrupting collision repair through People, Process and Passion.

Customer Service Representative

Evolve
New Castle, DE
22.00 - 28.00 Hourly
full-time

VIVE Collision offers infinite growth potential.

Don’t wait, apply today to join our elite team.

Do you always go the extra mile? Are you reliable? Are you looking for a collision repair company that values you? We believe that your success is our success. This is your opportunity to turbocharge your career!

We support our team with the latest tools and technology to ensure success. State-of-the-art collision repair equipment and tools, certifications, and training.

What’s in it for you?

  • Day one Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners)
  • $50,000 employer-paid life insurance policy
  • 401K plan with an employer match
  • Employee Assistance Program, includes confidential assistance in the following areas:
    • Counseling from relationships to stress and substance abuse
    • Work/Life benefits including personal, financial, and legal issues
    • Self-Help benefits
    • Peak performance coaching
    • Lifestyle saving benefits for wellness, shopping, travel
    • Personal development and training
  • Health savings account to assist with medical bills
  • Paid time off to promote work-life balance – 8 paid holidays including Black Friday and your BIRTHDAY!
  • Growth opportunities within our company
  • Paid training including industry certifications, I-CAR & OEM

The specific pay rate/salary offered to a candidate may be influenced by a number of factors including experience, education, specialized certifications from OEMs, and where the job is located.  The company reserves the right to adjust offers within the range at its discretion.

The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone. Keeping our customers informed throughout their repair is of the utmost importance. Additionally responsible for light accounts receivable, administrative duties, and assisting with the shop’s day-to-day operations.

Job Requirements

  • Greet customers and provide a welcoming, professional experience
  • Answer incoming calls and assist customers with questions about their repairs
  • Provide proactive repair status updates so customers aren’t left wondering what’s happening with their vehicle
  • Schedule appointments and accurately enter customer and vehicle information
  • Communicate with customers, insurance companies, and internal team members
  • Follow up with insurance carriers regarding claim status, payments, or other needed information
  • Assist Collision Consultants and shop leadership with administrative needs
  • Process customer payments and assist with accounts receivable
  • Monitor and respond to emails in a timely manner
  • Maintain accurate digital and physical documentation
  • Help keep the front office organized and running efficiently
  • Provide additional administrative support as needed

Skills and Qualifications

  • Have previous customer service, front office, or administrative experience
  • Communicate confidently and professionally with customers
  • Are comfortable handling a high volume of phone calls, emails, and customer interactions
  • Can remain calm and solution-focused when working with frustrated or concerned customers
  • Are highly organized and able to manage multiple priorities
  • Have strong attention to detail and follow-through
  • Are comfortable learning and working in computer-based systems
  • Have experience with Microsoft Office
  • Are dependable, professional, and team-oriented
  • Take initiative instead of waiting to be told what needs to happen next