General Manager

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VIVE Collision is Growing and We Want to Invest in You!

We are disrupting collision repair through People, Process and Passion.

General Manager

Klapec Auto Body
Cranberry, PA
$100,000 - $150,000 Annually
full-time

VIVE Collision offers infinite growth potential.

Don’t wait, apply today to join our elite team.

Do you always go the extra mile? Are you reliable? Are you looking for a collision repair company that values you? We believe that your success is our success. This is your opportunity to turbocharge your career!

We support our team with the latest tools and technology to ensure success. State-of-the-art collision repair equipment and tools, certifications, and training.

What’s in it for you?

  • Day one Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners)
  • $50,000 employer-paid life insurance policy
  • 401K plan with an employer match
  • Employee Assistance Program, includes confidential assistance in the following areas:
    • Counseling from relationships to stress and substance abuse
    • Work/Life benefits including personal, financial, and legal issues
    • Self-Help benefits
    • Peak performance coaching
    • Lifestyle saving benefits for wellness, shopping, travel
    • Personal development and training
  • Health savings account to assist with medical bills
  • Paid time off to promote work-life balance – 8 paid holidays including Black Friday and your BIRTHDAY!
  • Growth opportunities within our company
  • Paid training including industry certifications, I-CAR & OEM

The specific pay rate/salary offered to a candidate may be influenced by a number of factors including experience, education, specialized certifications from OEMs, and where the job is located.  The company reserves the right to adjust offers within the range at its discretion.

As the General Manager, you’ll lead every aspect of your collision repair center’s success. You’ll create an environment where employees are engaged, customers receive exceptional service, and operational goals are consistently achieved. This role combines leadership, operational management, financial accountability, and customer experience to ensure your location performs at the highest level. You’ll have the opportunity to build a winning culture, develop future leaders, and play an important role in VIVE Collision’s continued growth.

Job Responsibilites

  • Lead the day-to-day operations of the collision repair center, ensuring safety, quality, productivity, and profitability.
  • Review daily production schedules, hot sheets, repair status, and work-in-progress to maximize shop efficiency.
  • Conduct daily production meetings to review repair progress, address obstacles, and establish priorities.
  • Assign and dispatch work to technicians based on skill level, repair complexity, and production needs.
  • Monitor repair plans and production timelines to ensure on-time vehicle delivery.
  • Assist with vehicle estimating, blueprinting, and supplement approvals as needed.
  • Review, reconcile, and close repair orders accurately and in a timely manner.
  • Monitor key performance indicators (KPIs), including sales, gross profit, cycle time, touch time, CSI, and productivity.
  • Review sales forecasts, pending credits, accounts receivable, and financial reports to ensure shop profitability.
  • Oversee payroll verification, scheduling, timekeeping, and other employee-related administrative responsibilities.
  • Recruit, coach, develop, and retain high-performing team members while promoting employee engagement and accountability.
  • Foster a positive, inclusive, and performance-driven workplace culture.
  • Ensure compliance with OEM repair procedures, company policies, safety standards, and regulatory requirements.
  • Build and maintain strong relationships with customers, insurance partners, vendors, and corporate support teams.
  • Resolve customer concerns professionally while maintaining a best-in-class customer experience.
  • Drive continuous improvement initiatives to enhance operational performance and customer satisfaction.
  • When applicable, safely operate, move, and relocate vehicles throughout the facility and lot to support shop operations, workflow, inspections, quality control, and customer or production needs.
  • Perform other duties as assigned to support the overall success of the business.

Skills and Qualifications

  • Minimum of five (5) years of leadership experience managing a collision repair facility.
  • Proven ability to lead, coach, motivate, and develop high-performing teams.
  • Strong financial acumen with experience managing shop profitability and operational performance.
  • Extensive knowledge of collision repair operations, estimating, blueprinting, production management, and customer service.
  • Experience with CCC ONE estimating and management software preferred.
  • Strong understanding of insurance carrier processes and OEM repair procedures.
  • Excellent leadership, communication, conflict resolution, and interpersonal skills.
  • Strong organizational, analytical, and decision-making abilities.
  • Ability to prioritize multiple responsibilities in a fast-paced environment.
  • Valid driver’s license with a clean driving record.