Dispatcher & Billing Specialist

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VIVE Collision is Growing and We Want to Invest in You!

We are disrupting collision repair through People, Process and Passion.

Dispatcher & Billing Specialist

Clear Drive Solutions
Remote
20.00 - 30.00 Hourly
full-time

VIVE Collision offers infinite growth potential.

Don’t wait, apply today to join our elite team.

Do you always go the extra mile? Are you reliable? Are you looking for a collision repair company that values you? We believe that your success is our success. This is your opportunity to turbocharge your career!

We support our team with the latest tools and technology to ensure success. State-of-the-art collision repair equipment and tools, certifications, and training.

What’s in it for you?

  • Day one Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners)
  • $50,000 employer-paid life insurance policy
  • 401K plan with an employer match
  • Employee Assistance Program, includes confidential assistance in the following areas:
    • Counseling from relationships to stress and substance abuse
    • Work/Life benefits including personal, financial, and legal issues
    • Self-Help benefits
    • Peak performance coaching
    • Lifestyle saving benefits for wellness, shopping, travel
    • Personal development and training
  • Health savings account to assist with medical bills
  • Paid time off to promote work-life balance – 8 paid holidays including Black Friday and your BIRTHDAY!
  • Growth opportunities within our company
  • Paid training including industry certifications, I-CAR & OEM

The specific pay rate/salary offered to a candidate may be influenced by a number of factors including experience, education, specialized certifications from OEMs, and where the job is located.  The company reserves the right to adjust offers within the range at its discretion.

The Dispatcher & Billing Specialist will collaborate with management and Calibration Technicians to generate accurate invoices based on the information provided. This role is essential in ensuring invoice accuracy and compliance. Additionally, the specialist will be responsible for dispatching and coordinating technician schedules and routes based on incoming requests and submissions. The ideal candidate will have a strong attention to detail, be highly organized, and demonstrate a prompt, team-oriented approach. Ongoing audits of invoices will also be conducted to maintain consistency and accuracy.

Job Requirements

  • Generate accurate customer invoices based on completed services and information provided by Calibration Technicians.
  • Coordinate and dispatch technician schedules and routes based on incoming requests and service submissions.
  • Conduct ongoing invoice audits to ensure accuracy, consistency, and compliance.
  • Research and resolve discrepancies related to services performed, invoices, and billing.
  • Communicate professionally with customers, technicians, management, and internal teams to address questions and resolve issues.
  • Maintain accurate documentation and records related to scheduling, services, and billing.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and operational efficiencies.
  • Conduct research and gather additional information as needed to resolve issues and support business operations.
  • Perform other duties as assigned.

Skills & Qualifications

  • Strong organizational skills with the ability to prioritize tasks, manage multiple requests, and meet deadlines.
  • Excellent written and verbal communication skills with a professional demeanor.
  • Proficiency in Microsoft Office Suite and the ability to quickly learn new software and technology.
  • Familiarity with CCC ONE estimating software preferred.
  • Experience with auto damage estimating preferred but not required.
  • Ability to work independently while collaborating effectively with team members across multiple locations.
  • Strong attention to detail with the ability to maintain accuracy in a high-volume environment.
  • Self-motivated, adaptable, and proactive, with a strong work ethic and commitment to quality.
  • Demonstrated integrity, accountability, and sound judgment when handling billing information and resolving discrepancies.
  • Ability to build and maintain positive working relationships with customers, technicians, management, and internal partners.
  • Ability to identify process improvement opportunities and take ownership of assigned responsibilities.
  • Must have a dedicated workspace and reliable high-speed internet access.

Physical Requirements

  • Ability to sit for extended periods while performing computer-based work.
  • Ability to operate a computer, telephone, and other standard office equipment.
  • Ability to communicate effectively with team members, customers, and external partners by phone, email, and other digital communication platforms.
  • Ability to perform repetitive motions associated with computer and keyboard use.