Customer Service Representative

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VIVE Collision is Growing and We Want to Invest in You!

We are disrupting collision repair through People, Process and Passion.

Customer Service Representative

Oliver Autobody - Springfield
Springfield, MA
18.00 - 24.00 Hourly
full-time

VIVE Collision offers infinite growth potential.

Don’t wait, apply today to join our elite team.

Do you always go the extra mile? Are you reliable? Are you looking for a collision repair company that values you? We believe that your success is our success. This is your opportunity to turbocharge your career!

We support our team with the latest tools and technology to ensure success. State-of-the-art collision repair equipment and tools, certifications, and training.

What’s in it for you?

  • Day one Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners)
  • $50,000 employer-paid life insurance policy
  • 401K plan with an employer match
  • Employee Assistance Program, includes confidential assistance in the following areas:
    • Counseling from relationships to stress and substance abuse
    • Work/Life benefits including personal, financial, and legal issues
    • Self-Help benefits
    • Peak performance coaching
    • Lifestyle saving benefits for wellness, shopping, travel
    • Personal development and training
  • Heath savings account to assist with medical bills
  • Paid time off to promote work-life balance – 8 paid holidays including Black Friday and your BIRTHDAY!
  • Growth opportunities within our company
  • Paid training including industry certifications, I-CAR & OEM

The specific pay rate/salary offered to a candidate may be influenced by a number of factors including experience, education, specialized certifications from OEMs, and where the job is located.

The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone. Keeping our customers informed throughout their repair is of the utmost importance. Additionally responsible for light accounts receivable, administrative duties, and assisting with the shop’s day-to-day operations.

Job Requirements

  • Receptionist duties, light bookkeeping/accounting work
  • Welcome visitors by greeting them
  • Answer questions and refer customers to the appropriate person
  • Schedule customer appointments
  • Determine customer needs in a calm and professional manner
  • Input customer information into computer software efficiently and accurately
  • Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, and answer/forward all the customers’ questions and/or concerns
  • Outbound calls to update customers about repairs status and call insurance companies to follow up on the status and payments
  • Consistently check, sort, and forward e-mails
  • Maintain a safe and clean reception area
  • Create and manage both digital and hard copy filing systems for all insurance partners.
  • Perform other clerical work such as filing, photocopying, transcribing, and faxing.
  • Take memos, maintain files, organize documents, etc.
  • Accounting duties include accounts receivables, entering customer payments
  • Manage inventory of office supplies and reorder when necessary
  • Provide administrative support to the collision consultants and accountant

Skills and Qualifications

  • Must be at least 18 years of age
  • Ability to perform in a fast-paced, sometimes stressful, and high-volume environment
  • Proficiency in Microsoft Office Suite
  • Professional attitude and appearance
  • Trustworthy, high degree of integrity
  • Excellent written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Ability to remain calm under pressure
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Excellent customer service attitude